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Shipping & Returns

Returns Policy

Fantasia Sales Inc. (FSI) will only accept returns on defective merchandise or merchandise that were shipped in error. FSI will not accept returns on used merchandise, unsold merchandise or merchandise with dead batteries.

Any shortages or defects in the Merchandise must be reported by Customer to FSI within ten (10) days of receipt of the Merchandise. Before Merchandise is sent back as a return or an exchange the Customer must contact FSI and get a Return Merchandise Authorization (RMA) number. To contact FSI regarding your return, please email us at sales@fantasia-sales.com

Defective merchandise must be returned to FSI within 14 days of receipt of the order. If one or more pieces of the Merchandise are found to be defective, Customer shall have the right to send back only that portion of the Merchandise that is defective. If we receive the merchandise and find that it is not defective, we reserve the right to impose an additional restocking fee of 25%, or we will ship the merchandise back to Customer at the Customer's expense. Also, if a package is refused, the customer will be charged for the shipping charges back to FSI.

Please make sure that all returns are sent back via an insured carrier with a tracking number. Make sure the package is insured for the value of the items you are shipping back. If the package is lost in route while being sent back to FSI, it is the Customer’s responsibility to handle the insurance claim with carrier.

Once FSI has received the defective Merchandise from Customer, and has determined that the returned Merchandise is defective, FSI shall, at its sole discretion provide to Customer one of the following solutions: a) refund Customer for all returned defective Merchandise; b) replace the defective Merchandise with new Merchandise; or c) exchange the Merchandise for other FSI products.



We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  Upon receipt of payment your order will be shipped within 1-2 business days.  If a product is sold out the customer will be notified and given the option for a refund or substitution of another product.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.